Heads in Beds: An Expose of What Goes On Behind the Hotel Front Desk

Taken from here.


Every traveler who has ever stayed at a hotel can relate to checking in at the hotel front desk. If you are traveling out-of-town, you are probably exhausted and edgy from your trip, and you may also be uncomfortably weighed down by cumbersome baggage. Under these circumstances, it's easy to forget that the person at the other side of the desk is a human—rather than an anonymous extension of a brand or of a large hotel chain.
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